Which of the following is the goal or purpose of service level management?

Question

Options

• ATo carry out the service operations activities needed to support current IT services
• BTo ensure that sufficient capacity is provided to deliver the agreed performance of services
• CTo create and populate a service catalogue
• DTo ensure that an agreed level of IT service is provided for all current IT services

• A
  9% (3)
• B
  3% (1)
• C
  6% (2)
• D
  83% (29)

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