PeopleCert

CMS7 · Question #278

Which is the first step in the 7 Step Improvement Process?

The correct answer is B. Define what you should measure. See the full explanation below for the reasoning.

Question

Which is the first step in the 7 Step Improvement Process?

Options

APrepare for action
BDefine what you should measure
CIdentify gaps in Service Level Agreement (SLA) achievement
DWhere are we now?

How the community answered

(23 responses)

A
4% (1)
B
74% (17)
C
4% (1)
D
17% (4)

Community Discussion

No community discussion yet for this question.

Sign up to join the discussion

Full CMS7 Practice