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CMS7 · Question #275

Which is the first step in the 7 Step Improvement Process?

The correct answer is D. Define what you should measure. See the full explanation below for the reasoning.

Question

Which is the first step in the 7 Step Improvement Process?

Options

AWhere are we now?
BIdentify gaps in Service Level Agreement (SLA) achievement
CPrepare for action
DDefine what you should measure

How the community answered

(21 responses)

A
5% (1)
B
14% (3)
C
5% (1)
D
76% (16)

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Full CMS7 Practice