CIS-ITSM · Question #68
Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop. What Now…
The correct answer is A. Service Catalog and Request Mgmt - Workshop Preparation Guide B. Service Catalog and Request Mgmt - Process Guide. Now Create is ServiceNow's implementation methodology and asset library. For a Business Analyst preparing for a Service Catalog workshop, the two most relevant assets are: (A) the 'Service Catalog and Request Mgmt - Workshop Preparation Guide,' which outlines what to prepare…
Question
Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop. What Now Create assets do you recommend they review, to prepare? (Choose two.)
Options
- AService Catalog and Request Mgmt - Workshop Preparation Guide
- BService Catalog and Request Mgmt - Process Guide
- CIT Service Management - Typical Challenges and Remediation
- DITSM - Business Outcomes and Corresponding KPIs
How the community answered
(23 responses)- A78% (18)
- C9% (2)
- D13% (3)
Explanation
Now Create is ServiceNow's implementation methodology and asset library. For a Business Analyst preparing for a Service Catalog workshop, the two most relevant assets are: (A) the 'Service Catalog and Request Mgmt - Workshop Preparation Guide,' which outlines what to prepare before and during the workshop, and (B) the 'Service Catalog and Request Mgmt - Process Guide,' which documents the process flows and decisions they need to capture. Options C and D are ITSM-level assets focused on challenges and KPIs, which are less directly applicable to workshop preparation for Service Catalog specifically. The correct answers are A and B.
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