CIS-ITSM · Question #21
Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?
The correct answer is A. Content Item. A Content Item is the correct Service Catalog record type for a navigational link that redirects users to an external URL or knowledge article without generating a fulfillment request.
Question
Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?
Options
- AContent Item
- BRecord Producer
- CKnowledge Item
- DOrder Guide
- ECatalog Item
How the community answered
(47 responses)- A94% (44)
- B2% (1)
- D4% (2)
Why each option
A Content Item is the correct Service Catalog record type for a navigational link that redirects users to an external URL or knowledge article without generating a fulfillment request.
A Content Item in the ServiceNow Service Catalog is specifically designed to present informational or navigational content such as a redirect link to a knowledge article, without triggering any approval or fulfillment workflow, making it the appropriate choice for a 'View Company Policies' link.
A Record Producer creates a new record in a specified table upon submission and is not designed to function as a redirect or informational link.
Knowledge Item is not a standard Service Catalog record type used to create links or navigational entries in the catalog.
An Order Guide bundles multiple catalog items into a combined ordering experience and is not intended to serve as a redirect link.
A Catalog Item is used to request goods or services and initiates a fulfillment workflow, making it unsuitable for a simple redirect to a knowledge article.
Concept tested: Content Item catalog record type for informational redirect links
Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-catalog-management/concept/c_ContentItems.html
Topics
Community Discussion
No community discussion yet for this question.