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CIS-ITSM · Question #20

Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?

The correct answer is D. Record Producer Form Designer E. Default Variables Editor. Adding fields to a Record Producer form is done through the Record Producer Form Designer or the Default Variables Editor, both of which manage the variable-based fields specific to record producers.

Service Catalog and Request Management

Question

Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?

Options

  • AForm Designer
  • BVEditor
  • CVariable Designer
  • DRecord Producer Form Designer
  • EDefault Variables Editor

How the community answered

(45 responses)
  • B
    4% (2)
  • C
    2% (1)
  • D
    93% (42)

Why each option

Adding fields to a Record Producer form is done through the Record Producer Form Designer or the Default Variables Editor, both of which manage the variable-based fields specific to record producers.

AForm Designer

Form Designer is used to modify layouts of standard table-based record forms, not the variable-based layout of a Record Producer.

BVEditor

VEditor is a generic variable editing interface but is not the designated primary tool for managing field additions on a Record Producer form.

CVariable Designer

Variable Designer is associated with catalog item variable configuration and is not the specific tool used for modifying the Record Producer form.

DRecord Producer Form DesignerCorrect

The Record Producer Form Designer provides a drag-and-drop interface specifically for adding, arranging, and configuring variables as form fields on a Record Producer, separate from the standard table form layout.

EDefault Variables EditorCorrect

The Default Variables Editor is the embedded editor within the Record Producer record that allows administrators to directly create and configure variable fields that appear on the producer form.

Concept tested: Record Producer form variable configuration using Form Designer and Variables Editor

Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-catalog-management/concept/c_RecordProducers.html

Topics

#Record Producer#Service Catalog#Form Design#Variables

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