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CIS-ITSM · Question #18

The ability to authorize requests is enabled using a role which requires a user license. What is this role?

The correct answer is D. approver_user. The approver_user role is the designated ServiceNow role for authorizing approval requests and requires a fulfiller-level license to assign.

Service Catalog and Request Management

Question

The ability to authorize requests is enabled using a role which requires a user license. What is this role?

Options

  • Asn_approval_write
  • Bsc_approver
  • Capprover
  • Dapprover_user

How the community answered

(57 responses)
  • A
    2% (1)
  • B
    4% (2)
  • C
    2% (1)
  • D
    93% (53)

Why each option

The approver_user role is the designated ServiceNow role for authorizing approval requests and requires a fulfiller-level license to assign.

Asn_approval_write

sn_approval_write is not a standard out-of-the-box ServiceNow role for approving workflow requests.

Bsc_approver

sc_approver is not a recognized baseline ServiceNow role; the correct role name for request authorization is approver_user.

Capprover

approver alone is not a valid standalone ServiceNow role name; the full correct role name is approver_user.

Dapprover_userCorrect

The approver_user role grants users the ability to act on approval records within ServiceNow workflows, including approving or rejecting requests; because this role provides write access to approval and task records, it requires a paid fulfiller license rather than a requester license.

Concept tested: approver_user role and fulfiller license requirement for approvals

Source: https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/roles/reference/r_BaseSystemRoles.html

Topics

#ServiceNow roles#Approvals#User licensing#Request authorization

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