CIS-ITSM · Question #18
The ability to authorize requests is enabled using a role which requires a user license. What is this role?
The correct answer is D. approver_user. The approver_user role is the designated ServiceNow role for authorizing approval requests and requires a fulfiller-level license to assign.
Question
The ability to authorize requests is enabled using a role which requires a user license. What is this role?
Options
- Asn_approval_write
- Bsc_approver
- Capprover
- Dapprover_user
How the community answered
(57 responses)- A2% (1)
- B4% (2)
- C2% (1)
- D93% (53)
Why each option
The approver_user role is the designated ServiceNow role for authorizing approval requests and requires a fulfiller-level license to assign.
sn_approval_write is not a standard out-of-the-box ServiceNow role for approving workflow requests.
sc_approver is not a recognized baseline ServiceNow role; the correct role name for request authorization is approver_user.
approver alone is not a valid standalone ServiceNow role name; the full correct role name is approver_user.
The approver_user role grants users the ability to act on approval records within ServiceNow workflows, including approving or rejecting requests; because this role provides write access to approval and task records, it requires a paid fulfiller license rather than a requester license.
Concept tested: approver_user role and fulfiller license requirement for approvals
Source: https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/roles/reference/r_BaseSystemRoles.html
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