CIS-ITSM Question #133: Real Exam Question with Answer & Explanation

The correct answer is C: Request Management. Request Management is the process responsible for delivering items ordered from the Service Catalog. When a user submits a request, the Request Management process ensures that the items are delivered following the appropriate workflow, approval processes, and fulfillment steps.

Service Catalog and Request Management

Question

Which is the process responsible for delivering items that have been ordered from a Service Catalog?

Options

ACatalog Item Design
BCatalog Workflows
CRequest Management
DService Catalog Management
ECatalog Fulfillment

Explanation

Request Management is the process responsible for delivering items ordered from the Service Catalog. When a user submits a request, the Request Management process ensures that the items are delivered following the appropriate workflow, approval processes, and fulfillment steps.

Topics

#Service Catalog#Request Management#Service Fulfillment

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