What is the goal of the control quality process in project management?

Question

Options

• ATo monitor the activities of the project and ensure to work is being executed as it was planned
• BTo obtain a quality certification for the product of the project service or result
• CTo assess performance and ensure the project product, service, or result meets the customer's expectations
• DTo test the product service, or result to determine if the errors observed are within the defined quality margins

• B
  2% (1)
• C
  5% (2)
• D
  93% (39)

Explanation

NOTE: The marked answer is debatable. Per PMBOK, the primary goal of Control Quality is to assess project outputs and ensure the product, service, or result meets customer expectations and quality standards - which aligns more closely with Answer C. Answer D describes a specific quality testing activity (checking whether errors are within acceptable margins), which is a technique used within Control Quality but not the overall goal. Answer A describes Monitor and Control Project Work. For exam purposes, Answer C ('assess performance and ensure the project product meets customer expectations') is the canonical PMBOK definition of the Control Quality process goal.

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