BA-201 · Question #97
The executive director of Universal Containers (UC) plans to purchase additional Salesforce Iicenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions.
The correct answer is A. Organization edition and license type. In Salesforce, the features and functionality available to an organization are determined by its edition (e.g., Essentials, Professional, Enterprise, Unlimited) and the specific license types assigned to users. Knowing both tells the BA exactly which capabilities are already incl
Question
The executive director of Universal Containers (UC) plans to purchase additional Salesforce Iicenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the Journey mapping sessions to be tailored to the features and capabilities that are currently available in UC's Salesforce environment. Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?
Options
- AOrganization edition and license type
- BStorage capacity and license type
- CNumber of active users and license type
How the community answered
(29 responses)- A90% (26)
- B7% (2)
- C3% (1)
Explanation
In Salesforce, the features and functionality available to an organization are determined by its edition (e.g., Essentials, Professional, Enterprise, Unlimited) and the specific license types assigned to users. Knowing both tells the BA exactly which capabilities are already included - enabling journey mapping to be scoped to realistic, cost-free options. Storage capacity (B) indicates data limits but has no bearing on feature availability. The number of active users (C) affects licensing costs but not which features the organization's edition includes.
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