Salesforce
AP-226 · Question #194
AP-226 Question #194: Real Exam Question with Answer & Explanation
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Question
For supervisors within a Service Cloud Voice environment using Amazon Connect, the ideal tools to track key performance indicators (KPIs) like calls answered, average handle time, and average speed to answer are: Which functionality should a consultant recommend when a client wants to improve their service level quality and automatically push cases to an account's dedicated service agent?
Options
- ACase Assignment Rule
- BSkill-Based Routing Rules
- COmni Channel Flows
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