Salesforce
AP-226 · Question #172
AP-226 Question #172: Real Exam Question with Answer & Explanation
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Question
To comply with the "Eliminate duplicate email attachments" setting while processing PDFs in a high- volume email environment, the consultant should consider this approach: Universal Containers (UC) has a support center where teams work according to a defined set of business hours. UC has set up an escalation process and would like to help customers outside of business hours in case of an escalation. How should a consultant recommend UC configure this solution?
Options
- ASet up the organization's default business hours and create an escalation
- BCreate an Apex trigger that checks the default business hours and the
- CSet up the organization's default business hours and set up another set of
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