Salesforce
AP-226 · Question #25
AP-226 Question #25: Real Exam Question with Answer & Explanation
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Question
Your customer wants to personalize customer interactions based on past purchase history. How can you leverage future functionality?
Options
- AIntroduce pre-built Knowledge Base articles recommending relevant products based on purchase
- BIntegrate with the CRM system to access customer data and personalize case handling approaches.
- CUtilize AI-powered case deflection tools to suggest personalized offers and upsell opportunities.
- DImplement dynamic routing based on purchase history to connect customers with appropriate
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