Salesforce
AP-226 · Question #173
AP-226 Question #173: Real Exam Question with Answer & Explanation
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Question
The consultant should recommend UC configure the solution by setting up the organization's default business hours and creating an escalation rule where the case matches the criteria associated with different business hours. An administrator has activated Omni-Channel routing on a queue for the first time. However, agents are not seeing the work that was already in the queue What is the reason for the work that was already in the queue not being pushed to agents?
Options
- ARecords that exist in a queue prior to Omni-Channel routing activation will
- BThe Apply to existing records in queue option was not selected.
- CThe type of work that was in the queue is not in the Selected Objects list
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