Salesforce
AP-226 · Question #88
AP-226 Question #88: Real Exam Question with Answer & Explanation
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Question
Your design includes assigning cases based on skill sets and urgency. Which feature facilitates this?
Options
- ACase Assignment Rules defining criteria for routing cases to specific queues or agents.
- BProcess Builder sequences triggering automated case creation and assignment based on data
- CEscalation Rules automatically escalating cases based on time-to-resolution or urgency criteria.
- DAll of the above, working together for dynamic case assignment and escalation based on context
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