Salesforce
AP-226 · Question #185
AP-226 Question #185: Real Exam Question with Answer & Explanation
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Question
While manually changing presence status is an option, it's not the most ideal solution for Ursa Major Solar's concern about capturing call summaries in Service Cloud Voice. Here are two better suggestions: Ursa Major Solar (UMS) would like to set up customer push notifications as part of t Engagement upgrade project. For which channels can UMS implement this?
Options
- ASMS Messaging
- BFacebook Messenger
- CMessaging for In-App
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