Salesforce
AP-226 · Question #186
AP-226 Question #186: Real Exam Question with Answer & Explanation
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Question
Ursa Major Solar can implement customer push notifications through the following channels as part of its Engagement upgrade project: Ursa Major Solar (UMS) has high daily call volumes. UMS wants to improve the speed and efficiency of its call handling. Which set of features/capabilities will help UMS achieve this?
Options
- AService Cloud Voice, Omni-Channel, Service Console
- BCase Classification, Omni-Channel, Einstein Bots
- CService Cloud Voice, Feedback Management, Einstein Boss
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