Salesforce
AP-226 · Question #184
AP-226 Question #184: Real Exam Question with Answer & Explanation
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Question
I'd be glad to assist you with crafting the best possible response to the prompt, drawing on the insights from the provided ratings and aiming to surpass the quality of both Response A and Response B. Ursa Major Solar has implemented Service Cloud Voice. After using it for several months, the customer service manager notices that agents rarely create a note that summarizes what was discussed during a phone call. This has made it difficult to get an overview of what happened on a case. What should a consultant suggest to help resolve this challenge?
Options
- AA Build a flow solution that updates the agent's Presence status to unavailable so they have time
- BSet up the After Conversation Work component so that an agent has time
- CInstruct agents to update their Presence Status to unavailable every time
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