Salesforce
AP-226 · Question #183
AP-226 Question #183: Real Exam Question with Answer & Explanation
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Question
The consultant should suggest using a record-triggered flow to detect keywords and assign the case to a specialist queue that matches the keyword. This is the most effective approach to address the issue of long response times due to frequent case transfers. A client wants to use structured content to provide a rich end user experience will consistency and faster service in their messaging channels. The centipen Messaging for Web, Messaging for In-App, and Enhanced Facebook messaging Which capability should a consultant recommend?
Options
- AThe Messaging for Agents guided flow in the Service Console
- BQuick Texts for Messaging in the Service Console
- CInteractive Messaging Components in the Service Connect
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