Salesforce
AP-226 · Question #182
AP-226 Question #182: Real Exam Question with Answer & Explanation
Sign in or unlock AP-226 to reveal the answer and full explanation for question #182. The question stem and answer options stay visible for context.
Question
The consultant should set up "Edit the Case page layout to embed the Contact Details component on the Case page." This is the most efficient approach to streamline the agents' workflow and eliminate unnecessary navigation. Ursa Major Solar has a Contact Support form with fields for the Subject and Description on its Experience Cloud site, that its customers can fill out to log a case. However, customers are experiencing long response times, because the case is often transferred to a different department before it can be answered. Which changes to the Contact Support form process should a consultant suggest to improve the response times?
Options
- AA Use Case Assignment rules to check for keywords in the subject or description and assign the
- BUse a record-triggered flow to detect keywords and assign the case to a specialist queue that
- CAdd the Type field to the assigned Global Action as required, and then use a record biggest for to
Unlock AP-226 to see the answer
You've previewed enough free AP-226 questions. Unlock AP-226 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.