Salesforce
AP-226 · Question #181
AP-226 Question #181: Real Exam Question with Answer & Explanation
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Question
The consultant should use the Data Loader to migrate 100,000 historic cases from a legacy system to Salesforce. A consultant has noticed that agents always open the contact record first when they are routed a new Email-to-Case before they do anything else What should the consultant set up to make this more efficient for agents?
Options
- AEdit the Case page layout to embed the Contact Details component on the Case page Pop action
- BEdit the Navigation rules for the app that the agents use to set Case as a subtab of Contact
- CCreate an Omni-Channel flow that adds Contact as the focused record using the Configure Screen
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