Salesforce
AP-226 · Question #19
AP-226 Question #19: Real Exam Question with Answer & Explanation
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Question
You have identified two personas for your Contact Center: experienced agents and new hires. How can future functionality cater to both groups? hires.
Options
- BDesign a flexible interface that adapts to different skill levels and learning styles.
- CImplement separate knowledge bases with content tailored to each persona's experience level.
- DOffer personalized dashboards with relevant metrics and performance insights for each agent.
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