Salesforce
AP-226 · Question #101
AP-226 Question #101: Real Exam Question with Answer & Explanation
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Question
You need to set up email case creation. Which feature allows automatic case generation from incoming emails?
Options
- AWorkflow Rules with email field criteria triggering case creation.
- BProcess Builder sequences defining steps for email parsing and case generation.
- CEmail-to-Case enabled on the Case object with appropriate field mapping.
- DEinstein Bots configured to handle email inquiries and create cases if needed.
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