Salesforce
AP-226 · Question #102
AP-226 Question #102: Real Exam Question with Answer & Explanation
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Question
Your design outlines automated case escalation based on criteri
Options
- ACustom Apex code defining escalation logic and actions.
- BEscalation Rules enable automatic case escalation based on criteria like case priority and time to
- CWorkflow Rules triggering notifications to supervisors based on pre-set escalation criteria.
- DBoth (b) and (c), offering flexible options for automated case escalation based on rules.
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