Salesforce
AP-226 · Question #100
AP-226 Question #100: Real Exam Question with Answer & Explanation
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Question
Your design includes Omni-Channel routing. Which component is essential for distributing cases efficiently?
Options
- BConfiguring queues with specific skills and availability requirements.
- CImplementing presence-based routing based on agent availability.
- DAll of the above, working together for optimal Omni-Channel routing.
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