Salesforce
AP-226 · Question #112
AP-226 Question #112: Real Exam Question with Answer & Explanation
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Question
Your requirements include call deflection through IVR (Interactive Voice Response). Which tool is best suited for this?
Options
- AProcess Builder sequences defining IVR menus and routing options based on caller selections.
- BFlow Builder with visual drag-and-drop interface for designing and configuring IVR menus.
- CEinstein Bots programmed to understand spoken language and handle inquiries without agent
- DAll of the above, depending on the complexity of the desired IVR functionalities.
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