Salesforce
AP-226 · Question #113
AP-226 Question #113: Real Exam Question with Answer & Explanation
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Question
You need to configure self-service knowledge base articles. Which Salesforce feature facilitates this?
Options
- ASalesforce Knowledge articles with categorization and tagging for easy customer search.
- BWeb-to-Case forms allowing customers to submit inquiries directly from the knowledge base.
- CEinstein Search for intelligent article recommendations based on customer keywords and context.
- DAll of the above, promoting a comprehensive and user-friendly self-service knowledge base
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