Salesforce
AP-226 · Question #13
AP-226 Question #13: Real Exam Question with Answer & Explanation
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Question
The customer wants to streamline agent onboarding and training. Which feature promotes reusability and maintainability?
Options
- ADevelop unique training guides and resources for each agent role and case type.
- BCreate standard operating procedures (SOPs) documented within Salesforce Knowledge Base
- CLeverage Service Cloud Knowledge articles with searchable information and step-by-step guides
- DDesign personalized training materials tailored to specific agent skill sets and needs.
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