Salesforce
AP-226 · Question #148
AP-226 Question #148: Real Exam Question with Answer & Explanation
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Question
Your scenario includes deploying a new knowledge base for self-service customer support. Which channel-specific cut-over requirement promotes awareness and utilization?
Options
- AIntegrating knowledge base articles within relevant chat conversations and case workflows.
- BProviding prominent access points to the new knowledge base across various customer-facing
- CConducting user training and awareness campaigns highlighting the new knowledge base and its
- DAll of the above, creating a multi-pronged approach to encourage self-service adoption through
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