Salesforce
AP-226 · Question #149
AP-226 Question #149: Real Exam Question with Answer & Explanation
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Question
You're deploying a new escalation rule for voice calls in Omni-Channel. Which channel-specific cut- over requirement ensures timely intervention for high-priority calls?
Options
- AConfiguring the rule to trigger automatic notifications and case creation helps immediately alert
- BTesting the escalation rule functionality with test calls and dummy scenarios ensures the rule
- CDefining clear criteria for call escalation based on urgency and wait times ensures that high-
- DAll of the above, contributing to a robust and effective escalation process for voice calls within
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