Salesforce
AP-226 · Question #74
AP-226 Question #74: Real Exam Question with Answer & Explanation
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Question
Your case management design includes knowledge base article recommendations within cases. Which Salesforce feature facilitates this?
Options
- AWeb-to-Case forms embedded within Knowledge Base articles for easy case creation if the article
- BCase Escalation Rules automatically triggering article recommendations when specific criteria are
- CAll of the above, offering options for integrating knowledge base recommendations and enhancing
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