Salesforce
AP-226 · Question #114
AP-226 Question #114: Real Exam Question with Answer & Explanation
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Question
Validating self-service functionality involves testing article accessibility and accuracy. Which tool helps with content quality checks?
Options
- ASalesforce Reports with filters for user searches and article views to assess popularity and
- BQuality assurance reviews by internal teams or external testing services to validate content
- CUser feedback surveys and rating systems on Knowledge articles to gather direct customer input.
- DAll of the above, providing a multi-faceted approach to evaluating self-service content quality and
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