Salesforce
AP-226 · Question #195
AP-226 Question #195: Real Exam Question with Answer & Explanation
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Question
The most suitable functionality to automatically assign cases to an account's dedicated service agent, thereby improving service level quality, is Case Assignment Rules. Here's why: Ursa Major Solar (UMS) wants to implement Service Cloud Voice. UMS is satisfied with it current telephony provider, which can be used with Voice. Which Service Cloud Voice telephony model should a consultant recommend?
Options
- AService Cloud Voice with partner telephony Service Cloud Voice with
- BService Cloud Voice with partner telephony from Amazon Connect
- Ctelephony provider and it can be used with Service Cloud Voice, the most suitable telephony
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