Salesforce
AP-226 · Question #169
AP-226 Question #169: Real Exam Question with Answer & Explanation
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Question
The desired process of reassigning cases to a higher support tier when SLA timelines are breached. Ursa Major Solar needs to protect customers' private information, such as social sty numbers, during phone interactions. Which Service Cloud Voice feature should a consultant recommend to accomplish this?
Options
- AHierarchical Sharing Settings on Calls
- BCollaboration on Call Recordings
- CPause/Resume Call Recording
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