Salesforce
AP-226 · Question #168
AP-226 Question #168: Real Exam Question with Answer & Explanation
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Question
The consultant should recommend the company utilize Flow Settings in Email-to-Case to meet their requirements. A customer service manager wants to implement a process where a case gets reassigned to a higher support tier if it is not resolved within a given service-level agreement (SLA) timeline. Which solution should a consultant propose to set this process up?
Options
- ACreate an Escalation Rule Entry and configure it so that cases get an
- BCreate a Quick Action for escalating a case and set up Conditional
- CThe consultant should propose creating an Escalation Rule Entry to set up
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