You need to share Contact Center metrics with external stakeholders. Which feature facilitates secure and controlled data sharing?

Question

Options

• AExporting reports and dashboards for external access via email or file sharing platforms.
• BSalesforce Sharing Settings granting specific access levels to external users for relevant dashboards
• CCustom Apex development for building secure data sharing portals with granular access controls.
• DAll of the above, depending on the security requirements, desired level of control, and complexity

• A
  9% (4)
• B
  2% (1)
• C
  5% (2)
• D
  84% (36)

Explanation

Sharing Contact Center metrics with external stakeholders can be managed through various Salesforce features, depending on the specifics of the requirement. Exporting reports and dashboards provides a straightforward method of sharing data. Salesforce Sharing Settings allow for controlled access to specific dashboards and reports. Custom Apex development can create highly secure data sharing portals tailored to precise needs. Therefore, "D. All of the above, depending on the security requirements, desired level of control, and complexity of data access needs" is the best answer, offering flexibility and security in data sharing.

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