Salesforce
AP-226 · Question #201
AP-226 Question #201: Real Exam Question with Answer & Explanation
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Question
The most suitable set of solutions for the client's requirements, considering both Facebook messaging and selective case creation for post responses, is Digital Engagement and Social Studio. A consultant has been asked to help Ursa Major Solar improve its customer support operations through the implementation of Contact Center. The company's main strategy is to enhance customer satisfaction and loyalty while streamlining costs. Which set of key performance indicators (KPIs) should the consultant prioritize to measure the success of the Contact Center implementation?
Options
- AA Average response time, cost per call deflection rate, and employee
- BRevenue growth, number of repeat customers, net promoter score, and employment
- CAverage handling time, number of calls answered, customer satisfaction sure and employer
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