Salesforce
AP-226 · Question #54
AP-226 Question #54: Real Exam Question with Answer & Explanation
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Question
The company wants to track agent performance and identify areas for improvement. Which KPI is most effective?
Options
- ANet Promoter Score (NPS)
- BCustomer Lifetime Value (CLTV)
- CCustomer Effort Score (CES)
- DFirst Contact Resolution (FCR) Rate
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