Salesforce
AP-226 · Question #56
AP-226 Question #56: Real Exam Question with Answer & Explanation
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Question
The company wants to assess brand loyalty and potential for referrals. Which KPI is most relevant?
Options
- ACustomer Satisfaction (CSAT) Score
- BNet Promoter Score (NPS)
- CAverage Contact Handle Time (AHT)
- DCase Resolution Rate
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