AP-226 · Question #145
You need to deploy a new case routing algorithm based on AI. Which deployment process provides the safest and most controlled approach?
The correct answer is A. Pilot deployment involving a small user group for testing and feedback before broader rollout. Deploying a new case routing algorithm based on AI is best approached using a pilot deployment. This method involves testing the new algorithm with a small group of users to collect feedback and assess performance in a controlled environment. This approach allows for…
Question
You need to deploy a new case routing algorithm based on AI. Which deployment process provides the safest and most controlled approach?
Options
- APilot deployment involving a small user group for testing and feedback before broader rollout.
- BProduction deployment directly to all users simultaneously, with immediate effect.
- DAll of the above, depending on the complexity and potential impact of the new algorithm.
How the community answered
(53 responses)- A68% (36)
- B23% (12)
- D9% (5)
Explanation
Deploying a new case routing algorithm based on AI is best approached using a pilot deployment. This method involves testing the new algorithm with a small group of users to collect feedback and assess performance in a controlled environment. This approach allows for identifying potential issues and making necessary adjustments before a full-scale rollout, thus reducing risk and ensuring the algorithm performs as intended when implemented broadly.
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