AP-226 Question #167: Real Exam Question with Answer & Explanation

The consultant needs to specify the Inbound Flow Action in the channel the Enhanced Bot. During a workshop, management at a company explains that its contact center has specific teams supporting specific accounts. Customers generally contact the company through email. The case goes to a general queue, where the agents pick up the case manually. Management would like available agents to receive the cases automatically so they do not pick cases. They also require that if the case cannot be directed to the correct agent, there is a fallback option. The agent can be assigned cases from different channels and would like this incorporated into the routing model. Which setting in Email-to-Case should a consultant recommend the company utilize?