Salesforce
AP-226 · Question #170
AP-226 Question #170: Real Exam Question with Answer & Explanation
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Question
The most suitable Service Cloud Voice feature for Ursa Major Solar to protect customer information during phone interactions is: Pause/Resume Call Recording A client requires that their Messaging for Web customers are able to see wait times when starting an interaction. They also want to allow a banner to inform customers that chats are unavailable outside of business hours. What are some of the required configurations in this solution?
Options
- ABusiness Hours active, Estimated Wait Time activated Omni-Channel
- BBusiness Hours active, Omni-Channel Queue or Flow, Estimated Wait Time
- CEstimated Wait Time activated, Event Flow routing Business Hours set,
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