Salesforce
AP-226 · Question #171
AP-226 Question #171: Real Exam Question with Answer & Explanation
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Question
The required configurations for the client's requirements are: Business Hours active, Omni-Channel Queue or Flow, Estimated Wait Time active, and Business Hours added to the Embedded Deployment. A consultant learns that their client receives thousands of emails a week to the contact center, which contain many PDF files, In general, the email communication back and forth with the customer is high. They do not want to duplicate the PDFs every time a new email's received in the same email thread. When designing the solution, the consultant considers the Eliminate duplicate email attachments setting in Email-to-Case to meet the requirement. How should the PDFs be processed by Salesforce to comply with the Eliminate duplicate email attachments setting?
Options
- AAttachments
- BSalesforce Files
- CCustom file storage solution
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