AP-226 · Question #176
The consultant should recommend implementing the requirement by setting up Support Holidays to specify holidays. Ursa Major Solar uses a custom object to track customer orders. The business would…
The correct answer is C. The consultant should accomplish the linking of voice calls to primary. For linking voice calls to customer orders in Ursa Major Solar's Salesforce environment, creating a custom lookup field on the Voice Call object to the custom object that tracks customer orders is the best approach. This setup allows each voice call record to be directly…
Question
The consultant should recommend implementing the requirement by setting up Support Holidays to specify holidays. Ursa Major Solar uses a custom object to track customer orders. The business would like the voice call linked to the primary order the customer is asking about How should a consultant accomplish this?
Options
- ACreate a flow that references the custom object.
- BCreate a junction object between the custom object and Voice Call Create
- CThe consultant should accomplish the linking of voice calls to primary
How the community answered
(32 responses)- A6% (2)
- B13% (4)
- C81% (26)
Explanation
For linking voice calls to customer orders in Ursa Major Solar's Salesforce environment, creating a custom lookup field on the Voice Call object to the custom object that tracks customer orders is the best approach. This setup allows each voice call record to be directly associated with a specific customer order, enabling easy tracking and reference during customer interactions. This method provides a streamlined and systematic way to link and access relevant order details directly from the
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