Salesforce
AP-226 · Question #193
AP-226 Question #193: Real Exam Question with Answer & Explanation
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Question
While the listed features each serve a purpose, the most suitable choice for Ursa Major Solar's goal of connecting customers with subject-matter experts (SMEs) for real-time, detailed discussions is Experience Site with integrated Live Agent Chat or Messaging for Web. A consultant is preparing post-implementation training material for the agents and supervisors in an environment that uses Service Cloud Voice with Amazon Connect. Supervisors need to track key performance indicators (KPIs), such as calls answered. average handle time, and average speed to answer. Where should the consultant point supervisors to track these KPIs?
Options
- AOmni Supervisor Console and Amazon Supervisor Dashboard
- BService Cloud Voice Analytics App and Omni Supervisor Console
- CService Cloud Voice Analytics App and Amazon Supervisor Dashboard
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