Salesforce
AP-226 · Question #162
AP-226 Question #162: Real Exam Question with Answer & Explanation
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Question
The correct answer is Provision a long code phone number at least 2weeks before go-live. Ursa Major Solar (UMS) configured its Omni-Channel to allow support agents to handle three chat requests simultaneously. It has been a challenge for some of the new hire agents. What should an administrator add in Omni-Channel settings to allow ramp-up time for UMS's junior agents to handle only two chat requests at a time?
Options
- ACreate and assign a new Presence Configuration. Create and apply a new Routing Configuration.
- BCreate and assign a new Presence Status
- CThe correct answer is Create and assign a new Presence Configuration.
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