Salesforce
AP-226 · Question #163
AP-226 Question #163: Real Exam Question with Answer & Explanation
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Question
Ursa Major Solar (UMS) configured its Omni-Channel to allow support agents to handle three chat requests simultaneously. It has been a challenge for some of the new hire agents. What should an administrator add in Omni-Channel settings to allow ramp-up time for UMS's junior agents to handle only two chat requests at a time?
Options
- ACreate and assign a new Presence Configuration. Create and apply a new
- BRouting Configuration.
- CCreate and assign a new Presence Status
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