Ursa Major Solar has recently completed testing of its upgrade to Enhanced Digital Engagement channels. A consultant needs to now move the WhatsApp number on the testing sandbox to production. How…

Question

Options

• AProvision a short code phone number at least 8 weeks before golive
• BProvision a toll free phone number at least 8 weeks before golive
• CProvision a long code phone number on least 2 weeks before golive

• A
  5% (1)
• B
  5% (1)
• C
  90% (18)

Explanation

Moving a WhatsApp number used in a testing sandbox to production typically requires involvement from Salesforce Customer Support. Unlike some other configurations that can simply be recreated or entered directly in the production environment, transferring such digital engagement channels like WhatsApp often involves specific considerations, such as compliance with the WhatsApp API terms and configurations that may not be directly controllable by the administrator. Therefore, "C. Log a case with Salesforce Customer Support" is the appropriate step to ensure the WhatsApp number is correctly and effectively moved to production. Universal Containers plans on notifying its customers with an automated outbound SMS message every time a package gets shipped out and when How should an administrator provision the phone number to support this For notifying customers with automated outbound SMS messages, provisioning a phone number well in advance is essential. A long code phone number, which is typically a regular 10-digit phone number, is suitable for such notifications and generally requires at least 2 weeks to provision. This allows sufficient time for setup and testing before going live. Therefore, "C. Provision a long code phone number at least 2 weeks before golive" is the correct step for supporting this functionality

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