Salesforce
AP-226 · Question #125
AP-226 Question #125: Real Exam Question with Answer & Explanation
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Question
You're given a list of project requirements including specific agent skill sets for case routing. Which tool helps validate this requirement is met within the deployed system?
Options
- AManual testing by assigning cases to agents and verifying routing based on pre-defined skill sets.
- CRunning Case Assignment Rule reports and analyzing data to ensure cases are routed to agents
- DAll of the above, combined for a comprehensive validation of case routing logic and adherence to
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