Salesforce
AP-226 · Question #124
AP-226 Question #124: Real Exam Question with Answer & Explanation
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Question
You're deploying a new social media listening tool for proactive customer engagement. Which cut- over requirement helps prevent unnecessary escalation and prioritize genuine concerns?
Options
- ADefining clear criteria for identifying escalable issues and sentiment analysis within social media
- BConfiguring automated notifications and alerts for high-priority mentions and potentially
- CTraining agents on using the social media listening tool to effectively engage with customers and
- DAll of the above, contributing to a proactive and efficient approach to managing customer
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